Baobab Initiatives and Policies

As a corporate citizen, we seek to achieve a balance between our business activities and the needs of the communities which we impact. We at Baobab Beach Resort value the importance of strong relationships with the communities in which we operate. Therefore; nurturing of community relationships is a core element of our business’s social responsibility. This Community Relations Policy provides a framework which will guide the decision- making and actions of Baobab as we seek to cultivate and establish harmonious relations with our stakeholders. Through active community participation, we develop a long-term commitment and create positive energy built on mutual understanding, respect and trust.

Principles

• Build and keep good relationships with the community based on transparent and collaborative conversations, providing communication channels and strengthening the leadership of community members to build permanent relationships based on trust.
• Provide opportunities in the locations of which we are part, promoting the development of the local economy by boosting local employment and supporting local providers to join our value chain.
• Improve life quality along with the community, by promoting the development of innovative and sustainable projects that have a social impact, linked preferably to education and a healthy lifestyle.

In supporting the community, we will:

• Demonstrate Baobab’s Community Relations Policy to all employees and other stakeholders as appropriate;
• Recognise that each community is unique;
• Listen to community needs and expectations and seek regular feedback;
• Become an active member of the community through involvement in social, recreational, well-being, charitable and cultural initiatives;
• Seek to continually improve our standards of community relations involvement; and
• Review and revise our Community Relations Policy to maintain their relevance.

By acting on this policy, we make a meaningful contribution and create positive energy within the communities in which we operate.

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7. We change bed linen after the second night unless requested.
8. Kettles are of 1 litre capacity or less in rooms to save energy boiling water that is not required.
9. To reduce detergent and water usage, we only change towels when requested.
10. We use locally sourced products wherever possible.
11. Most of our wines and spirits are sourced locally.

This policy will be revised periodically to ensure its applicability to activities of the hotel and the industry’s evolving standards.

Our commitment to protect children:-

• All children in distress and abandonment are having their rights violated.
• All children have equal rights to protection from abuse and exploitation.
• The situation of children must be improved through promotion of their rights as set out in the UN Conventions on the Rights of the Child.
• Children’s abuse and exploitation is not acceptable
• We need to commit to protect children with / for whom we work.
• When we work through partners they have a responsibility to meet minimum standards of protection for children in their programs.

What can you do as a guest to ensure children are protected?

It is the policy of the Baobab Beach Resort & Spa to report all suspicious circumstances involving children to the local police and child protection agency.

Therefore, don’t look away! If you observe any interaction between adults and children (be they local or tourists) that you find strange or suspicious, tell the Hotel Management, any member of staff or your Tour leader. We are all trained to deal with such matters and always consider our actions very seriously in order to ensure that the child’s best interest is upheld.

Combating Human Trafficking

Given the nature of our business, we are sensitive to the existence of human trafficking. The Company has a zero-tolerance policy concerning human trafficking and we are committed to working with the relevant authorities to establish steps that help prevent the use of Baobab Beach Resort for trafficking and to raise awareness concerning such exploitation. We will cooperate with law enforcement authorities to address any such instances of exploitation or trafficking of which the Company becomes aware.

Protection of the Rights of Employees

Baobab seeks to maintain a culture that supports the well-being and inclusion of all employees and is committed to encouraging a positive working environment which meets and exceeds legal requirements. Baobab recruits employees without regard to gender, age, disability, marital status, pregnancy, nationality, political affiliation, religious beliefs, union organization, minority group or any other characteristic protected by law.

We respect our employees’ right to join or not to join a labour union without fear of reprisal, intimidation or harassment. Where employees are represented by a legally recognized union, we are committed to establishing a constructive dialogue with their freely chosen representatives. The Company is committed to bargaining in good faith with such representatives.

We are also committed to maintaining a workplace that is free from violence, harassment, intimidation and other unsafe or disruptive conditions.

Quality is important to our business because we value our guests. We strive to provide our guests with the services that meet and even exceed their expectations. We are committed to continuous improvement and have established quality assurance procedures that provide a way for us to measure and improve our performance.

We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:

• Regular gathering and monitoring of guest feedback
• Customer complaints procedure
• Training and development for all our employees
• Regular monitoring of feedback, taking action to improve when identified
• Measurable quality objectives which reflect our service level standards
• Regular reporting to management of our guest feedback and complaints

For the implementation of the Quality Assurance Policy, Baobab Beach Resort & Spa ensures that:

• • Each employee is responsible for the quality of his work
  • Each supervisor is responsible for the quality of his department
  • All employees are informed of the Quality Assurance Procedures and of the Food Safety System
  • All the necessary means and resources are provided, in order to achieve the quality objectives
  • All control measures are analyzed and used as part of continuous quality Improvement

Our internal procedures are reviewed regularly and our quality objectives are communicated to all our employees through our Company Notice Board, intranet, team meetings and staff handbook. The aim and objective of the Management and all employees’ is our commitment for continuously improving quality of our services.

Although the General Manager has ultimate responsibility for quality, all employees have a responsibility in their own areas of work, helping to ensure that quality is embedded across the whole property.