As a corporate citizen, we seek to achieve a balance between our business activities and the needs of the communities which we impact. We at Baobab Beach Resort value the importance of strong relationships with the communities in which we operate. Therefore; nurturing of community relationships is a core element of our business’s social responsibility. This Community Relations Policy provides a framework which will guide the decision- making and actions of Baobab as we seek to cultivate and establish harmonious relations with our stakeholders. Through active community participation, we develop a long-term commitment and create positive energy built on mutual understanding, respect and trust.
In supporting the community, we will:
By acting on this policy, we make a meaningful contribution and create positive energy within the communities in which we operate.
The Management and staff of the Baobab Beach Resort recognize and accept that the activities involved in running the business necessarily impinge upon the environment. In an effort to minimize these effects, the Hotel is committed to a policy of sound and responsible environmental management, leading to a sustainable use of resources and optimal management of waste.
Therefore the Hotel undertakes that it will:
Actions taken to reduce our impact on the environment
f) We use low-energy bulbs (LED) where possible.
This policy will be revised periodically to ensure its applicability to activities of the hotel and the industry’s evolving standards.
At Baobab Beach Resort & Spa, we support and respect the protection of human rights within the company’s sphere of influence and strive to conduct our business operations accordingly. This includes standing against such tragedies as human trafficking and the exploitation of children. We strive to respect and promote human rights in accordance with the United Nations Declaration of Human Rights in our relationships with our employees and the companies we do business with. We believe that we have a responsibility to manage our business in a manner consistent with fundamental human rights and our aim is to help advance the protection and promotion of human rights within the communities in which we operate.
Ethical Business Conduct
Baobab believes that it is defined both by the results it achieves, and the way it achieves them. Baobab is committed to maintaining a high standard of business ethics, integrity and honesty in full compliance with all applicable laws. The Company’s Code of Business Ethics contains rules and guidelines, and serves as a reminder of its policies and commitment to do what is right and ethical for Baobab and all of its stakeholders. All Baobab employees and contracted parties shall comply with the laws and agreements applicable to operations where we operate.
Protection of the Rights of Children
Baobab supports every child’s right to a safe and secure childhood and is committed to the principle that all people have the right to grow up and develop without fear of exploitation or harm. Baobab condemns all forms of exploitation of children. The Company does not recruit child labor, in accordance with the applicable International Labour Organization Conventions, and supports the elimination of exploitive child labor. Baobab and its employees shall comply with all applicable laws and regulations regarding the prevention of the commercial sexual exploitation of children, including the prevention of the use of its premises for such exploitation.
Our commitment to protect children:-
What can you do as a guest to ensure children are protected?
It is the policy of the Baobab Beach Resort & Spa to report all suspicious circumstances involving children to the local police and child protection agency.
Therefore, don’t look away! If you observe any interaction between adults and children (be they local or tourists) that you find strange or suspicious, tell the Hotel Management, any member of staff or your Tour leader. We are all trained to deal with such matters and always consider our actions very seriously in order to ensure that the child’s best interest is upheld.
Combating Human Trafficking
Given the nature of our business, we are sensitive to the existence of human trafficking. The Company has a zero-tolerance policy concerning human trafficking and we are committed to working with the relevant authorities to establish steps that help prevent the use of Baobab Beach Resort for trafficking and to raise awareness concerning such exploitation. We will cooperate with law enforcement authorities to address any such instances of exploitation or trafficking of which the Company becomes aware.
Protection of the Rights of Employees
Baobab seeks to maintain a culture that supports the well-being and inclusion of all employees and is committed to encouraging a positive working environment which meets and exceeds legal requirements. Baobab recruits employees without regard to gender, age, disability, marital status, pregnancy, nationality, political affiliation, religious beliefs, union organization, minority group or any other characteristic protected by law.
We respect our employees’ right to join or not to join a labour union without fear of reprisal, intimidation or harassment. Where employees are represented by a legally recognized union, we are committed to establishing a constructive dialogue with their freely chosen representatives. The Company is committed to bargaining in good faith with such representatives.
We are also committed to maintaining a workplace that is free from violence, harassment, intimidation and other unsafe or disruptive conditions.
Quality is important to our business because we value our guests. We strive to provide our guests with the services that meet and even exceed their expectations. We are committed to continuous improvement and have established quality assurance procedures that provide a way for us to measure and improve our performance.
We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:
For the implementation of the Quality Assurance Policy, Baobab Beach Resort & Spa ensures that:
Our internal procedures are reviewed regularly and our quality objectives are communicated to all our employees through our Company Notice Board, intranet, team meetings and staff handbook. The aim and objective of the Management and all employees’ is our commitment for continuously improving quality of our services.
Although the General Manager has ultimate responsibility for quality, all employees have a responsibility in their own areas of work, helping to ensure that quality is embedded across the whole property.