Our pledge to YOU, OUR GUESTS, PARTNERS AS WE NAVIGATE THROUGH CORONAVIRUS (COVID-19)

Health, Safety and Security of our guests and staff is always our top priority. Considering the prevailing global Corona Virus crisis, we are doing everything we can to ensure that your booking experience and stay with us is comfortable to the best of our abilities. We also promise to provide maximum flexibility as the situation around novel coronavirus (COVID-19) continues to evolve.

We will continue to update you with the latest information regarding travel safety, booking flexibility, at your preferred beach destination in Diani Kenya.

Your Travel Flexibility – Updated as of March 18th, 2020

We remain committed to offering you flexible booking options. Given these unique circumstances we are making additional adjustments to our individual booking policies to give you extra peace of mind:

• Government Restrictions. In regions affected by government-issued travel restrictions, we will continue to waive change fees or offer full refunds.
• Existing Reservations. All reservations – even those described as non-cancellable (“Advanced Purchase”) – that are scheduled for arrival before June 30th, 2020 can be changed or cancelled at no charge up to 48 hours before your scheduled arrival.
• New Reservations. Any reservation you make – even those described as “non-cancellable” (“Advanced Purchase”) – that are booked between today and June 30th, 2020 for any future arrival date, can be changed or cancelled at no charge up to 48 hours before your scheduled arrival.

If you need to adjust reservations made via our website or hotel reservations please contact us directly on +254 709 154 000 or email: reservations@baobabbeachresort.com. If you need to adjust reservations made through another travel site, please contact your booking agent for assistance and we are certain they will assist you since we are also extending the same flexibility to them as well.

Health and Hygiene – Updated as of March 18th, 2020

As a policy we have always taken great care in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures developed in consultation with global and local public health authorities (including the WHO and CDC) to make our cleaning and hygiene protocols even more rigorous:

• Our resort team is receiving ongoing briefings and enhanced operating protocols.
• We have increased the frequency of cleaning our public areas (including lobbies, door handles, public bathrooms, etc.) and have continued the use of correct hospital-grade disinfectant.
• We will continue to adjust our food and beverage service in accordance with global food safety recommendations.
• We have also increased the deployment of hand sanitizers around the resort.

In consultation with the local authorities we have activated our crisis response teams to provide continual assistance to our guests and they are prepared to act swiftly should we be alerted to a case of coronavirus within the resort or the surrounding area.

Silvester Mbandi

General Manager